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Bella Rose Travel

Hampton Inn & Suites Downtown/Ybor City

Posted on May 11, 2022June 22, 2022

1301 E 7th Ave

Tampa, FL 33605

Pros:

  • Location convenient for walking around Ybor City
  • Close to trolley line
  • Clean
  • Breakfast

Cons:

  • Dishonest staff
  • Management not interested in customer feedback or holding staff accountable
  • Parking fee, limited covered/garage parking
  • Small rooms

We sold this hotel to our clients for years without issue. When all goes well,this hotel offers a decent value – good location on the main street of Ybor City, clean rooms, and the standard Hampton Inn breakfast. As is the case when you travel, however, things do not always go as planned. When this happens, it is nice to know that the companies you give your hard-earned money to will do their best to resolve issues quickly and amicably. This is not the case, unfortunately, with the Hampton Inn Downtown/Ybor City.

When we called recently on behalf of some clients who decided at the last minute that they may need an accessible room, they did not have any accessible doubles available, only kings. The hotel was advised that this would not work but unbeknownst to me they went ahead and changed the reservation anyway, resulting in a frantic call from the client on a Saturday evening. When I called the hotel to advise that the change was not authorized and that I had the original confirmation affirming they needed a double, the front desk agent disconnected the call. After reaching out to hotel management, I discovered the agent lied to him about what transpired during our call (most likely in order to save her job) – a call that was on speaker phone with other people in the room on my end who can collaborate my story. 

Management was not interested in investigating the matter or even offering an apology for my clients. Needless to say, the staff will never be retrained as a result and I’m sure my case is not the only one in which something like this happened. Clearly, the front desk agent knew she could lie and get away with it, and she did. I am quite sure this is a result of culture set in place from the top. Imagine all the other areas where things could go wrong and this culture of lying and apathy toward the truth or customers can present itself. Save yourself a potential headache and stay elsewhere.

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debra huettner
debra huettner
2021-12-08
Verified
It was a pleasure to work with Cory booking our cruise he was helpful on any questions we had always responded quickly to messages made sure we understood everything we will continue to book our vacations with him and the surprise gift on the ship was awesome
Carolina Donato-Bautista
Carolina Donato-Bautista
2021-11-28
Verified
Corey is the best travel agent there is! I checked all the qualities because he is definitely all of these. Corey is very professional, very reliable, very helpful and such a nice person to work with all the time. You will not regret it if you work with him on all your travel needs. Great job Corey! Thank you!
Elizabeth Campbell
Elizabeth Campbell
2021-11-22
Verified
Corey is great to work with and takes care to assist customers in their travel needs. He works hard for customers to have the best travel experiences and then follows up with the customer upon return from the trip. I appreciate his passion for traveling. I'm already planning my next vacation with Corey's help!
Ta'vion Williams
Ta'vion Williams
2020-07-10
Verified
Corey and his team at Deep Horizons have planned my international trips to Japan and Greece and both were FANTASTIC!!!! In fact for my Japan trip, my friends are I actually missed our flight out of Orlando, but one call to Cory and he fixed it all. If you’re planning any trip, I and can’t recommend Deep Horizons enough! Definitely takes all the stress of travel planning away!
Elizabeth Campbell
Elizabeth Campbell
2020-03-26
Verified
Corey is amazing and works with customers to ensure the details of the vacation is well planned. He is awesome to work with and has assisted me in several vacations I have planned.
Anjum Somji
Anjum Somji
2019-04-30
Verified
This review is pretty tardy, but no less heartfelt. Corey helped us with our honeymoon to Bali in April of 2018 and we could not be happier that we went through him. From being super responsive, to presenting us with all the options we asked for, Corey went above and beyond in ensuring we were not only going to have a great time, but that we were comfortable making our choices. He researched multiple flight options, hotels, and even the best time of year to visit, so we’d have a great time from the moment we left home until we returned – he was even available while we were in Bali and had questions about some of our excursions. We felt completely at ease making choices on what was the best for us – having worked with other services before I’ve felt like a number or a source of revenue, rather I felt like a person whose budget and preferences were at the forefront of any decision making. Since our trip to Bali, I’ve used Corey’s services to book a trip to Vegas and received the same attention, quality of service, and suggestions/tips! It’s great to be able to depend on someone for a trip large or small and I cannot wait to work with Corey again to book our upcoming trip to Thailand. Thanks for everything Corey!
ibe
ibe
2019-04-27
Verified
John Murray
John Murray
2019-02-11
Verified
More than once, Deep Horizons has come through with better deals and suggestions on trips plus taken care of every detail so all I had to do was enjoy the adventure! Added thoughtful free extras like the champagne in the room, chocolates, wine at dinner and cocktail parties were greatly appreciated.
James Engle
James Engle
2018-09-23
Verified
Great company to work with For any travel plans! I’ve used them for everything from simple hotel reservations, theme park packages, and long distance travel! They go the extra mile and take great care of their customers! I’ll definitely use them again and highly recommend them!
Google rating score: 4.6 of 5,
based on 9 reviews.

Bella Rose Travel is a fully licensed, bonded, and insured independent travel agency located in the state of Florida.

FL Sellers of Travel Ref. No. ST42368

(904) 888-5104

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